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Customer Service

Customer Service
Customer Service

CONTACT

heidi@heidivornan.com
+358 40 730 2187

We aim to answer all your questions within a working day.

PAYMENT METHODS

We currently accept the following payment methods:

Visa
Visa Electron
Mastercard
Eurocard
JCB
Diners Club
American Express

Domestic bank transfer:
Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken, S-Pankki

Invoice and Installments:
Collector

We also accept PayPal

and direct bank transfer from EU countries. Please contact us for details at heidi@heidivornan.com.

SHIPPING

All orders are shipped from Finland. The processing time of each product varies. Please see the additional information of the product. If you have any special requests concerning the shipping, please email us at heidi@heidivornan.com. The postage and handling will be added in all orders.

Finland: 6.70€
All other countries: 21.30€

Estimated shipping times:
Finland: 2 – 4 days
EU countries: 4 – 10 days
Non-Eu countries: 7 – 14 days

NON-Eu CUSTOMERS: Please notice that you are responsible for any duties and/or taxes imposed by the customs of your own country.
If you have any questions related to customs charges you are encouraged to contact your local customs office.

Heidi Vornan reserves the right to change the prices.

Orders through webshop are possible from all countries except Russia and North Korea.
If you are not able to order from the webshop, please contact heidi@heidivornan.com

RETURNS AND REFUNDS

If you are not fully satisfied with your order from the webshop or if you want to change to another size, you may return purchased product within 14 days after receiving it.

The returned product must be in the same condition as when you received it, and unused in the original packaging with any documents that were sent to you.

Please note that you are responsible for the product until it reaches us. After we have received the returned product and checked that it meets all requirements, we will refund the sum of the order. Unfortunately the cost of delivery cannot be refunded. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please also note that customers are solely responsible for import tax and customs duties when required, and these are not refundable. Custom-made or modified products cannot be returned or exchanged.

Before sending any returns, please contact us by email to
heidi@heidivornan.com

Return address:

Heidi Vornan
Karjalankatu 2a
00520 Helsinki
Finland

RETAILERS

Au3 Kultasepät
Unioninkatu 27
00170 Helsinki
www.au3.fi/au3

Marilyn
Arkadiankatu 15
00100 Helsinki
www.marilyn.fi

ADDITIONAL POLICIES

About black rhodium and oxidizing:
This finish does scratch/fade on the areas where it comes into contact with other surfaces giving it a rugged look, please note that this is a normal occurrence on this type of finish.

RIGHTS

Heidi Vornan owns all rights to jewelry designs featured in this shop and also the rights to custom designs. If not agreed specially, Heidi Vornan reserves the right to use a custom designs made by her and list it as a available design to Heidi Vornan’s online shops or showcase the design in different venues.
We reserve the right to make changes to the site and policies at any time with or without notice.

© Heidi Vornan 2018

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